• Check to see you are not using an old version of Firefox by using the "help->Check for Updates" menu. The toolbar will not work with versions older than Firefox 1.5
• Firefox tries to protect you from accidentally installing unwanted software. By default your Firefox browser does not know about www.prowebsurfer.com. Firefox may have blocked the installation. If this happened, you see a very small banner on the top of the web page. Its easy to miss this message. The message is something like "to protect your computer, Firefox prevented this site from installing software on your computer". There is a button on the right hand side of the message. Pressing this button will allow the toolbar to be installed. Once you have done this, you will need to start the download process again.
• Check to see if it was actually installed using the "tools->extensions" menu.
• Check to see that you have Firefox configured to display the toolbar. Use the "view->toolbars" menu. Make sure the entry "PWS Toolbar" is checked.
• If you are still having trouble, please send email to support@prowebsufer.com

Firefox: The toolbar is uninstalled the same way you uninstall any other add-on in Firefox.

• Start Firefox
• Select Tools -> Add-ons from the main menu
• Click on PWS Toolbar in the Ad-ons list
• Click the Uninstall button

Internet Explorer: The toolbar is uninstalled the same way you uninstall any other application on Microsoft Windows.

• Start Control Panel from the Windows Start menu
• Select Add or Remove Programs
• Click on the ProWebSurfer item in the Installed Program list
• Click the Change/Remove button

See our version information page.

The ProWebSurfer Ad Replacement Toolbar's Mouse Add functionality gives you an easy way to add pictures from web pages to your ad replacement albums. Learn more about Mouse Add.

Passive search is ProWebSurfer's term for setting preferences on what you are looking for, and using the ad replacement service to serve up results. This is a flexible service: you do not have to use it at all, you can use it selectively, or all the time. You decide. The value of this depends on what mood you are in. If you have something coming up (a birthday, a purchase, a vacation, etc.), you can let ProWebSurfer serve up links to help you find what you are looking for (weather, hotels, gifts, and so on.)

We call it "passive search" because it happens in the background, as opposed to "active search" which is what you do when you go to your favorite search engine.

The PWS Toolbar Ebay passive search makes it easy to find specific types of items on Ebay and view them passively, while you surf the web. Learn more about the PWS Ebay Passive Search.

Good question. Our philosophy at ProWebSurfer has always been to put control over advertising in the hands of the user, and remove the annoying, irrelevant ads that are delivered today. Passive search allows you to search for anything you would search for in a search engine so ads (typically "sponsored links") are served up too. We believe that this is permission-based, opt-in advertising, which is good - you can choose whether you see ads, when you see them. And what you want to see. It's a good thing.

And, obviously, you do not need to use it !

Passive Search capabilities are always available in the toolbar. You do not need to use this and your ad replacement album will be selected before any passive search results.

The ProWebSurfer toolbar works on Firefox and Internet Explorer. The passive search capability is being released initially on Firefox, and will be launched on IE in the coming months.

Facebook users can now use ProWebSurfer to replace browser ads with images of their Facebook friends online. Its free, simple, and a valuable way of keeping in touch with your social network.

ProWebSurfer users who have set up this service will see a new album in their list of ProWebSurfer albums - this is called "Facebook Friends". When these users add this album, it will appear in the toolbar as an ad replacement option, allowing them to see their friends online.

If you are not an existing ProWebSurfer user, all you need to do is to go to your Facebook profile and search for the ProWebSurfer Facebook Application. Follow the simple instructions in Facebook to add this application, and we will automatically create an account for you in ProWebSurfer. You will receive an email from us to validate your new ProWebSurfer account and (once you have downloaded the toolbar) you can start seeing friends you like instead of ads you don't!

If you are already a ProWebSurfer user, you need to set up a Facebook account using the same email address in Facebook that you use for ProWebSurfer (this is important - the service will not work if the email accounts are different). Once you have your matching Facebook account, you will automatically see a new "Facebook Friends" album in your account.

Yes. Please note that this capability is available for users of the latest toolbar version. Make sure you check whether you are up to date with the latest version when you set up the Facebook album.

As you change and add friends in Facebook, you will need to refresh your list in ProWebSurfer. This is done automatically when you visit the ProWebSurfer application page within Facebook. If you do this from time to time, your friend list will be kept up to date.